Terms & Conditions

TERMS AND CONDITIONS

Order Lead Time: In order to send you the freshest product, we need 3 - 5 days to manufacture, and another 3 - 5 days for shipping. Customers should allow 7 - 10 BUSINESS DAYS to receive an order from the day your order is received. During Peak Holiday Season (September – March) times may be10 - 14 BUSINESS DAYS. Avoid Order delays by keeping your account or credit card balances current.

Payment Terms: Payment terms default as NET 30 DAYS from ship date to current customers with approved credit, no discounts allowed. Visa, Master Card, American Express and Discover are accepted, provided a Credit Card Authorization Form signed by the cardholder is on file, and this card will be used on an on-going basis until revocation is received in writing. Terms customers will retain a credit card on file to guarantee payment. This card will be charged on the 35th day following invoice date for all past-due balances and related charges. Past-due accounts will be assessed 1.5% interest per month, beginning the 31st day following the invoice date. Should the account go to collections, you will be responsible for all collections fees and associated costs, including attorney’s fees. A $35.00 service charge will be assessed for all returned checks and/or disputed valid credit card charges. Prices are subject to change without notice.

Customer Acceptance: As our customer you understand, agree to, acknowledge, and accept all of the Terms and Conditions of Sale set forth herein. You further understand, agree to, acknowledge, and accept that placing your order with us by phone, fax, email, U.S. mail, or through our sales representatives is your confirmation to us of your acceptance of our Terms and Conditions. It is further understood that Sweet Shop USA will not accept orders that are intended to modify these Terms and Conditions nor may any person acting on behalf of Sweet Shop USA modify any of these Terms and Conditions unless done so in writing and signed by a duly authorized officer of Sweet Shop USA.

Damaged Shipments: Any visible damage requires a written acknowledgement from Federal Express or UPS when possible. You must inform our Customer Care department within 48 hours and keep ALL packaging and related materials. Any concealed damage also requires notifying Customer Care within 48 hours, as well as an inspection performed by our sales representative or photos sent to Sweet Shop USA when possible. Do not return any items without a Return Material Authorization Number issued by our Customer Care department. Without this RMA #, a 20% restocking fee will be charged for all refused orders, as well as all returns that were shipped in accordance with the customer’s instructions.

Non-Delivered Shipments: On occasion, there will be shipments that cannot be delivered for reasons that include: business not open, closed or moved (carrier will not forward), incorrect address, unavailability of a person or refusal to accept delivery, and carrier error. If Sweet Shop USA is at fault for failing to adhere to the criteria on the Confirmation Order, we will assume all product and freight cost that relate to our error. If Sweet Shop USA is NOT at fault and adhered to the instructions on the Order Confirmation, the customer assumes all costs related to the order, plus an additional charge of $25.00. Due to the perishable nature of our products, Sweet Shop USA is responsible for the First Delivery Attempt Only. No P.O. Boxes may be used for shipping. No C.O.D. Shipments.

Freight Charges: Our primary carriers are FedEx and UPS, and all shipments are FOB Mt. Pleasant, TX. For shipments to the 48 contiguous United States, freight charges are a percentage of your order, if $500.00 or more. All orders less than $500 must pay actual freight charges. Customers requiring Air Service (Next Day, 2nd Day, and 3rd Day) will be charged FedEx or UPS published rates, to be determined at the time of shipment. All freight rates are subject to change at any time without notice.